Christmas Shipping Times 2020
During the pandemic, we are doing all we can to ensure that your item gets to you as fast as possible.
Items ordered on or before November 27th are guaranteed to be delivered before Christmas*. Orders placed after this time up until the 11th of December still have a relatively good chance, however, these orders are not guaranteed.
*These times apply to mainland UK only, excluding highlands and northern Ireland.
Shipping Times: From order until delivery, a rough guide.
2 - 4 weeks
3 - 4 weeks
Location: Northern Ireland
4 - 6 weeks
Dispatch v Delivery
Dispatch is when we give the item to the courier, or it is booked in to be collected from our workshop, not the date it arrives to your door. You will receive a notification when your item has been dispatched.
Please be aware that if you customise or alter a standard item, dispatch times can go up by about 7 days. Below you will find more information on the delivery process and how long after dispatch you should expect delivery.
Delivery normally happens within 3 - 13 days of dispatch. Once we dispatch your item, you will receive an email with your tracking information, please monitor your tracking to ensure you are at home for your delivery. If you are unavailable, the courier will reschedule with you.
The delivery is a one man, ground floor, curbside delivery service. Please ensure you have someone to assist with lifting the item into your home.
Please remember that it's your responsibility to check that the items will fit through doors and staircases in their packaging before you place your order.
Delivery usually happens during weekdays for most areas, however, other areas may have weekend deliveries available. You are welcome to enquire with the courier about this if you have ordered the free service, although it is not a guarantee.
Scotland, NI and Remote Deliveries
Delivery to Scotland, Northern Ireland and remote locations do incur a surcharge. These are £35 for Scotland and £50 for Northern Ireland. Please select this at the checkout. They can also take a bit longer, up to 14 working days extra. However, our delivery partners will be sure to keep you up to date with your delivery.
Where possible, we will try to group all of your deliveries. Please ensure your purchases are made as close together as possible for a greater chance of having a single delivery.