Shipping Information


Shipping Times: From order until delivery, a rough guide.

 


Location: England
2 - 4 weeks

Location: Scotland
3 - 4 weeks

Location: Northern Ireland
4 - 6 weeks

 

 

Dispatch v Delivery

On the listing page for each item, you will see a dispatch time e.g. 'within 2-3 weeks'. Dispatch is when we give the item to the courier, or it is booked in to be collected from our workshop, not the date it arrives to your door.
Please be aware that if you customise or alter a standard item, dispatch times can go up by about 7 days. Below you will find more information on the delivery process and how long after dispatch you should expect delivery.

Small Items
Small items (such as shelves) are shipped with our small item courier services, such as Hermes, Royal Mail and TNT.
Delivery normally happens within 5 – 10 days of dispatch.
Depending on the service, they will send a text on the day, or the day before your delivery. If you are not there to take delivery, a card will be left.

Large Items
Large Items (items larger than shelves) will be shipped using our large item courier service, usually Silversprint or similar.
Delivery normally happens between 5 – 13 days after dispatch, and is usually a weekday for most areas. They will be in touch (either email or text) usually 24 – 48 hours before your delivery is due to arrange a date and time (or reschedule for the following week if it isn’t convenient).
The delivery is a one man, ground floor, curbside delivery service. Please ensure you have someone to assist with lifting the item into your home.
Should you confirm a delivery slot, and then no longer be available – please provide atleast 24 hours notice to the courier. Failure to do this could incur a redelivery charge of up to £85.
Please remember that it's your responsibility to check that the items will fit through doors and staircases in their packaging before you place your order.


Weekend Delivery
Delivery usually happens during weekdays for most areas, however, other areas may have weekend deliveries available. You are welcome to enquire with the courier about this if you have ordered the free service, although it is not a guarantee.

Scotland, NI and Remote Deliveries
Delivery to Scotland, Northern Ireland and remote locations do incur a surcharge. These are £35 for Scotland and £50 for Northern Ireland. Please select this at the checkout. They can also take a bit longer, up to 14 working days extra. However, our delivery partners will be sure to keep you up to date with your delivery.


Delivery Upgrades.
Our large-item couriers offer premium services, which are as follows. These can be selected at the checkout.


EXPRESS 3 - 5 Day service.
Once your item has been made at our workshop, it will be collected from us and delivered within 3 - 5 days. The courier calls/emails in advance to arrange this with you. It is the fastest service we have available unless you use your own courier to collect from us.

DEDICATED - Choice of Day and Time (1 - 10 days)
Once your item has been made at our workshop, it will be collected from us and delivered within 10 days. You can choose which day and time when the courier calls to arrange this with you.

2 Man Delivery Service - Ground Level Room of Choice (3-14 Days)
Once your item has been made, it will be collected from us and delivered within 3 - 14 days by 2 men, to a room of your choice on the ground floor. The courier calls/emails in advance to arrange everything with you.

Grouped Deliveries
Where possible, we will try to group all of your deliveries. Please ensure your purchases are made as close together as possible for a greater chance of having a single delivery.