We order a coffee table from Shabby Bear Cottage back at the start of July. It was delivered at the end of August (about 8 weeks turnaround). I was wary of ordering through shabby bear as I read the reviews on here beforehand. It was the only place that had what we wanted though, so we decided to risk it. The product itself is lovely, really rustic feel and well built. The general customer service however isn't so great. I emailed Kathy before ordering to ask if they were running any discounts but it took her a week to reply at which point I just placed the order. I could have saved £20 if she replied sooner - I asked if she could do anything and she said no - the order has been processed and nothing can be changed, which I found a little disappointing. Throughout there were little updates, only when I reached out to her (and normally took a few days for her to reply). I also tried the online chat on their website, I sat on it once for 30 minutes with no response. Eventually I had an email to say it had been dispatched with tracking information for the delivery company called silversprint. If I didn't check this tracking link I wouldn't have known when it was going to be delivered as I had no phone call beforehand! The delivery came in a pretty rough looking van, one man. Luckily the product was ok and the packaging seems as though it protected it ok in the van. Would still be a little wary about ordering in the future, not the best customer service, but like I say, product is great.
Great coffee table, looks amazing and very pleased however a screw has fallen out and won’t go back in... makes the table top come away from the frame a little :(
Beautifully made table and great communication, thank you!